PRIVACY POLICY

Academy of Fitness and High Performance (AFHP)
RTO 32278

Last updated: October 2026

Academy of Fitness and High Performance (AFHP) respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how AFHP collects, holds, uses and discloses personal information in connection with our training, assessment, student administration, website, enquiries and other business activities.

We manage personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 and the Australian Privacy Principles (APPs) where they apply. The Australian Privacy Principles require covered organisations to maintain a clearly expressed and up-to-date privacy policy explaining how personal information is managed. OAIC

1. Personal information we may collect

Depending on your interaction with AFHP, we may collect information including:

  • name, date of birth and contact details
  • residential and postal address
  • email address and telephone number
  • Unique Student Identifier (USI)
  • enrolment and training information
  • educational history and previous qualifications
  • employment information where relevant to training or assessment
  • identification documents where required
  • payment and transaction information
  • attendance, assessment and competency records
  • communications with AFHP
  • information submitted through our website, enquiry forms or surveys
  • information required for regulatory, reporting or certification purposes

For students, we may also collect information required for national VET reporting, enrolment, eligibility, support and compliance purposes.

Some information may be considered sensitive information, such as health information, disability information, cultural or language information, or other information required for student support, training or regulatory purposes.

We only collect sensitive information where it is reasonably necessary for our activities and where collection is permitted by law.

2. How we collect information

We generally collect personal information directly from you when you:

  • submit an enquiry
  • enrol in a course
  • complete an enrolment or assessment form
  • communicate with AFHP by email, telephone or in person
  • use our website
  • complete surveys, feedback forms or questionnaires
  • participate in training or assessment
  • provide supporting evidence or documentation

We may also receive information from authorised third parties where this is necessary for training, assessment, compliance or administration.

These may include employers, workplace supervisors, schools, training partners, government agencies or other organisations involved in your training.

3. Why we collect and use personal information

AFHP may collect, hold and use personal information for purposes including:

  • responding to enquiries
  • processing enrolments
  • delivering training and assessment
  • issuing qualifications and statements of attainment
  • verifying identity and USI information
  • supporting students during training
  • managing payments and accounts
  • maintaining student and assessment records
  • meeting RTO regulatory and reporting requirements
  • conducting surveys and quality assurance activities
  • communicating with students, clients and business customers
  • arranging workplace or on-site training
  • managing complaints, appeals or support requests
  • complying with legal and regulatory obligations
  • improving our courses, services and website

We do not sell personal information to third parties.

4. Unique Student Identifier information

Students undertaking nationally recognised training generally require a Unique Student Identifier (USI).

AFHP may collect, verify or use a USI for enrolment, certification and regulatory purposes.

Training providers must handle USI information in accordance with the Student Identifiers Act 2014 and associated privacy requirements. Where an RTO applies for a USI on a student's behalf, the student must be provided with an appropriate privacy notice explaining how their personal information will be used. USI

AFHP will only search for or access USI information where authorised and required for legitimate training purposes.

5. Disclosure of personal information

AFHP may disclose personal information where reasonably necessary for training, administration, compliance or legal purposes.

This may include disclosure to:

  • Commonwealth, state or territory government agencies
  • the National Centre for Vocational Education Research (NCVER)
  • the Australian Skills Quality Authority (ASQA)
  • the Student Identifiers Registrar
  • employers or workplace supervisors where authorised and relevant
  • schools or training partners where applicable
  • service providers that support AFHP's systems or administration
  • professional advisers where required
  • other parties where you have provided consent
  • authorities where disclosure is required or authorised by law

We take reasonable steps to ensure personal information is only disclosed for appropriate purposes.

6. Storage and security

AFHP takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic systems, learning and assessment platforms, administrative systems, secure cloud services or physical records.

Access is restricted to people who reasonably require the information to perform their duties.

No method of electronic storage or transmission can be guaranteed to be completely secure, but AFHP uses reasonable administrative, technical and organisational safeguards appropriate to the information we hold.

Where the Notifiable Data Breaches scheme applies, AFHP will assess suspected eligible data breaches and make notifications where required by law. OAIC

7. Website information and cookies

When you use the AFHP website, certain technical information may be collected automatically.

This may include:

  • IP address
  • browser or device information
  • pages visited
  • date and time of access
  • referring website
  • general website usage information

The website may use cookies or similar technologies to support website functionality, analyse usage and improve the user experience.

You can usually manage or disable cookies through your browser settings, although this may affect some website functions.

8. Enquiries and marketing communications

When you submit an enquiry, AFHP may use the information you provide to respond to that enquiry and communicate with you about the relevant course or service.

Submitting an enquiry does not automatically subscribe you to ongoing marketing communications.

Where AFHP sends promotional communications, recipients will be provided with an appropriate way to opt out where required.

9. Accessing or correcting your information

You may request access to personal information AFHP holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

Academy of Fitness and High Performance
Email:
info@afhp.com.au
P
hone: 0478 159 188

We may need to verify your identity before providing access or making changes.

In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.

10. Privacy complaints

If you believe AFHP has mishandled your personal information or breached your privacy, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

Email: info@afhp.com.au
Phone:
0478 159 188

If you are not satisfied with the outcome, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

The OAIC provides information about privacy rights and complaints at its website. OAIC

11. Third-party websites and services

The AFHP website may contain links to third-party websites or services.

Those organisations may have their own privacy practices and policies. AFHP is not responsible for the privacy practices of third-party websites that we do not control.

12. Changes to this Privacy Policy

AFHP may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or information-handling practices.

The current version will be published on our website with the date of the latest update.

13. Contact us

For questions about this Privacy Policy or AFHP's handling of personal information, contact:

Academy of Fitness and High Performance
RTO 32278

Email: info@afhp.com.au
Phone:
0478 159 188
Website:
afhp.com.au

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